Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 


If your order is incorrect or if your items have arrived damaged, please let us know within 7 business days of receiving your order. Please have the parcel on hand so we can assess the parcel and make a claim through Australia Post and Sendle. Please also make sure you have the invoice handy so we can double check things on the invoice. We will make arrangements to replace the incorrect/damaged items. If items have been in use then we are unable to accept returns on used items. 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Several types of goods are exempt from being returned. Including BIBS dummies, dummy holders, teethers, milestone blocks, all feeding accessories and beanies due to hygiene reasons.


To complete your return, we require a receipt or proof of purchase.


There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Returns for change of mind will mean postage costs will be at your expense. Upon receiving the items back in their unopened state we will issue you a refund. If you would like to change an item over for a different style shipping will be at your expense. We will organise shipping back to you also at your expense. 


All items on sale are final sales and no exchanges or refunds will be given unless the product is deemed faulty. 


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@polkadotdesign.com.au.


Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@polkadotdesign.com.au


Shipping

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Lost Parcels
We do not refund if the incorrect shipping address is given by the customer. If the item is returned to sender, we will charge the customer again for the initial shipping costs.